Thank you for choosing Zoholidays.com for your travel needs. To ensure a seamless booking process and provide you with the best possible service, we have outlined our payment policy below:

Confirmation of Booking:
a. Full payment is required to confirm any booking, whether made online or offline. We cannot guarantee the availability of services until the full payment is received.
b. Payments can be made through various methods, including online bank transfers, credit/debit cards, and cash deposits. Our travel consultants will provide you with the necessary details for payment.

Tax Collected at Source (TCS):
a. As per Indian tax regulations, we are required to collect Tax Collected at Source (TCS) at the rate of 20% on the total invoice amount.
b. The TCS amount collected can be claimed by customers at the time of filing their Income Tax Return (ITR) as per applicable rules and regulations.

Refunds and Cancellations:
a. In the event of cancellations or changes to your booking, our refund policy will apply. Please refer to our separate Refund Policy for detailed information on cancellation charges and refund eligibility.
b. Refunds, if applicable, will be processed within a reasonable timeframe, as per the refund policy and considering the terms and conditions of service providers (hotels, airlines, etc.) involved in your booking.

Currency Conversion:
a. Prices quoted by Zoholidays.com are usually in Indian Rupees (INR), unless stated otherwise. If you wish to make a payment in a different currency, the conversion rate will be based on the prevailing exchange rate at the time of payment.
b. Any applicable charges or fees associated with currency conversion will be borne by the customer.

Payment Security:
a. Zoholidays.com takes the security of your payment information seriously. We utilize industry-standard security measures to protect your financial data during the payment process.
b. However, Zoholidays.com will not be liable for any unauthorized access, loss, or misuse of your payment information, except in cases of our proven negligence.

Communication and Confirmation:
a. Upon receiving your payment, we will provide you with a confirmation email or receipt, along with any relevant travel documents, vouchers, or itineraries.
b. Please review the details provided in the confirmation documents and inform us immediately if you notice any discrepancies.

Disputes and Arbitration:
a. In the event of any disputes or disagreements regarding payments or services, both parties agree to resolve the matter amicably through negotiation and mutual understanding.
b. If a resolution cannot be reached, any disputes arising from this payment policy will be subject to the jurisdiction and laws of the courts in Gurugram, Haryana, India.

By making a payment to Zoholidays.com, you acknowledge and accept the terms and conditions of this payment policy. We recommend that you carefully review this policy before making any payments.

For any further clarification or assistance, please feel free to contact our customer service team. We look forward to serving you and ensuring a memorable travel experience.

Zoholidays.com
Gurugram, Haryana, India
[email protected]