Booking Terms and Conditions - zoholidays.com

Booking Process At zoholidays.com, we strive to make your travel bookings as smooth as possible. You can book your flights, hotels, car rentals, and holiday packages through our website or by contacting our customer support team. Once you make your booking request, we will confirm the availability of your preferred travel arrangements and send you a confirmation e-mail along with your itinerary. Please review your itinerary carefully and notify us immediately in case of any discrepancies.

Changes and Cancellations You may request changes to your booking by contacting our customer support team. However, please note that there may be certain charges involved for incorporating the changes. From our end, we will be confirming your personal as well as your booking details with the relevant service provider for weeding out any discrepancy. Where you come across any issue related to your booking details, you must notify us about the same at the earliest. All flight tickets issued by us are non-transferable, non-changeable, and non-refundable, unless mentioned otherwise.

Where required, we may pass on your information that you share with us to the concerned authorities that include custom and immigration officials. This may cover your sensitive information pertaining to your religious affiliation, diet, or disability. Further, investigation or security officials may ask us to share your booking information. Please note here that your personal details will not be given to any third party without your prior consent.

In case you are traveling to the United States, customs or border protection officials may ask us to share your information for prevention or investigation of terror and cyber-related crimes. You may place a request with your concerned service provider for a copy of documents entailing complete information related to your data protection.

Booking Confirmation We will be confirming your flight prices while processing your flight reservation. For issues related to payment or transaction process, we will intimate you immediately via e-mail or telephone. You can expect your confirmed flight ticket within 48 hours after booking confirmation.

Baggage charges depend on factors like travel class, cabin type, flight route, and other special requirements that you request with the airline you are flying with. Please note that the airline will levy extra charges for special services, additional baggage, and check-in baggage. For the latest directives related to baggage limits and baggage charges, you may visit the website of the concerned airline.

We expect you to arrive at the airport on time to avoid last-minute hassles associated with airport formalities. In case you fail to abide by the norms for flight boarding as directed by the airline, a “No-Show” will be marked against your flight ticket. Further, they will not entertain any refund or changes for your travel arrangements. Make sure that you have the passport, visa, and other travel documents handy while boarding your flight.

Payment We expect our customers to pay in full or part (where permitted) for flight bookings. If you are making only a partial payment for your arrangement, you will be required to make the remaining payment on or before the due date. Where you fail to make the payment on time, the airline will have the prerogative to cancel your booking which may further involve cancellation charges in accordance with their terms of use.

Tickets Ticket category for your flight reservation depends on the travel route and the airline with which the ticket is being booked. Most of the airlines now readily issue electronic tickets. zoholidays.com will issue e-tickets if the itinerary permits the same. Paper tickets are generally issued for chartered flights and are sent through regular postal service.

Non-Delivery or Non-Receipt of Tickets: In case you do not receive the paper ticket or e-ticket, you must inform us about the same at the earliest. Further, it will not be our responsibility.